CRM Executive – Handover

Customer Relationship Management · Full Time · Hyderabad

Experience: 2–5 years

No of Positions: 1

Posted on: February 23, 2026

Job Description

1. Pre-Handover Coordination

 Coordinate with Sales, Accounts, Legal, Projects, and Facility teams before

handover.

 Verify customer documentation, payment clearance, and agreement compliance.

 Ensure all dues, maintenance charges, and statutory payments are collected.

 Prepare handover checklists and possession documents.

2. Site Inspection & Snag Management

 Conduct internal flat inspections at site upon receiving confirmation from the

Engineering/Projects team that units are ready for inspection.

 Physically verify finishing, fittings, fixtures, and overall readiness of the unit.

 Prepare a detailed snag list highlighting defects, incomplete works, or quality

issues.

 Coordinate with the Engineering/Projects team to ensure timely rectification of

snags.

 Track and follow up until all identified snags are cleared before offering possession

to the customer.

 Maintain proper documentation and status updates of snag closures.

3. Customer Communication

 Inform customers about handover schedules and procedures.

 Arrange and coordinate customer inspection visits.

 Address customer queries regarding possession, documentation, and snag status.

 Maintain regular follow-ups to ensure timely possession.

4. Documentation & Compliance

 Prepare and execute possession letters, handover forms, indemnity bonds, and

 Strong customer service and communication skills

 Good coordination and follow-up abilities

 Knowledge of real estate documentation and possession process

 Familiarity with CRM software

 Problem-solving and conflict resolution skills

 Attention to detail

We’d love to hear from you. Send your resume and portfolio to: